Press Releases

• New fares come into effect on Sunday 30 July

• First Bus completes UK wide rollout of Tap On, Tap Off (TOTO) technology on over 4000 buses.
• First Bus is first major UK bus operator to achieve this milestone across entire fleet. 
• First Bus invests over £1 million alongside further investment from local authority partners. 
• TOTO technology allows First Bus to charge more personalised fares to customers based on distance travelled.
• TOTO gives customers unlimited travel on buses, whilst never paying more than the daily or weekly cap.
• First Bus and Ticketer partnership has led to a first-of-its-kind pilot in the UK using this technology.

• Tap & Cap allows the customer to achieve the best value fare for their journey without needing to commit to long term tickets in advance.
• Customers simply tap their payment method on the ticket machine reader next to the driver and the technology does the rest.
• Further rollout of the Tap & Cap technology will be rolled out in Basildon in April.

• New fares effective from Sunday 5 February
• Child fare frozen
• Under 3% increase for most tickets, well below inflation

• Millions of people across England will be able to travel by bus for £2 from 1 January to 31 March, thanks to £60 million in Government funding to cap single tickets 
• People can save almost a third of the average £2.80 bus fare, while in some rural areas tickets can reach over £10 for a single journey
• Over 130 operators who run routes outside London will be part of the scheme, taking an estimated two million cars off the road and reducing emissions  

• First Bus team up with Ticketer to launch innovative new Tap On Tap Off system for fares with pilot in Wales.
• Innovative new pilot aimed at capping fares based on distance travelled in industry first.
• The pilot could be rolled out in other regions if successful. 

• 41% of UK adults are planning to use the bus more frequently in a bid to save money, as households feel the pinch of the cost-of-living crisis. 
• London has seen the most increased bus use (60%) followed by Glasgow (47%), Leeds (45%) and Liverpool (43%).

Simon Pearson, Chief Commercial Officer at First Bus, comments on customer centricity; what it looks like in practice, and how changing perceptions is central to bus becoming a bigger part of the transport mix.

• Targeting flexible travel over longer periods
• ‘London-style’ Tap On Tap Off technology fitted to all buses
• Introduction of a new Return fare
• All Single fares frozen
• Price rise on selected fares restricted to half rate of inflation

• All Adult Zonal tickets will be frozen at 2019 rates
• New range of ticket options introduced to make bus travel easier across the network
• Some fare prices will rise with ticketing updates, but most customers will see better value and flexibility overall