About First Bus

Our aim is to deliver great services to help promote the bus as a value for money, credible everyday choice.

We believe the bus is the future – for society, for local economies, for the planet, for all.

At First Bus, we're dedicated to providing a friendly, reliable and hassle-free service for our customers and will continue to do everything we can to move people out of their cars and onto the bus. As one of the UK’s largest bus operators, we connect communities from Aberdeen to Cornwall, helping people get to work, college, appointments and leisure activities effortlessly. 

Collaborating closely with local authorities, we're actively improving air quality, reducing congestion and enhancing overall customer satisfaction. We’re also focused on becoming a leader in the transition to a low-carbon future and have committed to operating a zero-emission bus fleet by 2035. 

We’ll continue to invest in our people, our services and state-of-the-art technology as we look to improve our customers’ experiences. Our drivers undergo rigorous training focused on safety, responsibility and customer service, ensuring those on board have an enjoyable journey. We pay our people what they deserve too, which is why we were the UK’s largest national bus operator to become a real Living Wage employer.  

First Bus is a division of FirstGroup plc, which you can contact here. For details of FirstGroup’s financial performance, click here.

Key facts 

• 14,000 employees

We employ around 14,000 people across the UK and Ireland.

• 4,500 fleet size

We have around 4,500 buses in our fleet.

• Progress on our zero-emission bus fleet

Following the completion of our latest electrification projects, we will operate more than 800 zero-emission vehicles and have electric infrastructure at 14 depot sites across the UK.

• Electric charging at 10 depots

We have electric charging infrastructure at 10 of our depots across the UK.

• One million customers a day

We transport more than a million customers a day.

• 65 depots and outstations

We have 65 depots and outstations across the UK and Ireland.

• Leader in Tap On, Tap Off technology

We were the first major UK bus operator to install Tap On, Tap Off ticketing technology across our entire fleet.

 

On International Women’s Day 2024, we set out new commitments and recruitment pledges to increase the number of women in our business. Find out more here.