2 items found
- Proposal to withdraw all CityRed services in Southampton from February 19 2023.
- Lower customer numbers post-covid, changes in travel patterns, rising costs and an ultra-competitive city market have led to this difficult decision.
- Focus is on supporting colleagues and helping all those affected to find alternative roles within First Bus.
Simon Pearson, Chief Commercial Officer at First Bus, comments on customer centricity; what it looks like in practice, and how changing perceptions is central to bus becoming a bigger part of the transport mix.