Katie Johnson 3

First Travel Solutions appoint new Business Operations Director

  • FTS appoint new Business Operations Director to lead continued growth for business

First Travel Solutions (FTS) are delighted to announce the appointment of Katie Johnson to the newly created role of Business Operations Director. 

The role is focused on improving FTS operations to deliver the best experiences for staff, clients and customers simultaneously, as they continue to grow the business.

Katie joins FTS from e.on Energy, where she worked for 14 years in senior operational & strategic roles including leading change, digital operations and customer services during a challenging time in the energy industry.

The motto at FTS is 'Delivering Better Experiences' and Katie will be leading the team to ensure this is promise is met every time, at every event, for customers, while ensuring staff are also having the best experience too. 

FTS have recently been awarded the Rail Replacement contracts for Avanti West Coast and Katie will be heavily involved in delivery with the team, ensuring any disruption to clients and customers is kept to a minimal.

Katie said of her appointment; “I am delighted to be joining First Travel Solutions at such an innovative time for growth in this sector.  FTS are on a rapid trajectory to provide the best managed transport solution in the UK and I am ready to take the team to that next level in the excellence of operational delivery.”

Andy Scholey, MD of First Travel Solutions said: “After a quiet 18 months during the height of COVID with many festivals, conferences and sporting events cancelled or closed to spectators we took the time to look inward at our business and identify what we needed in place to take FTS to the next level. 

"The newly appointed role of Business Operations Director means that we can utilise Katie’s award-winning customer experience skills and change management knowledge to deliver the very best solutions to our clients. 

"We have several projects being delivered at the end of 2022 and into 2023 that Katie will ensure are created and managed with customer experience at the heart of them.”

The First Travel Solutions team will be at the Euro Bus Expo in Birmingham in 1-3 November.


FTS Delivering Better Experiences Logo

Notes to editors

First Travel Solutions

First Travel Solutions is part of FirstGroup plc and is one of the UK’s leading experts in managed passenger transport. From simple coach hire to planning and delivering transport at major events, First Travel Solutions helps to transport over a million customers every year, with a vision to deliver the best transport and travel management service to every single customer, tailored specifically to their individual needs.

For more information visit http://www.firsttravelsolutions.com/