Customer Enquiries

For general enquiries about First Bus that are not media or stakeholder related. 

Please look at our frequently asked questions at the following link, as you should be able to find what you need here: https://www.firstbus.co.uk/help-and-support

Alternatively, you can use our get in touch section for more contact options; we are happy to help. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff.

If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help.

You can call us on 0345 646 0707.  Our lines are open from 8am to 6pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents.